Business: Belle Lush, operated by Btransformed
Customer Service Email: info@bellelushclub.co.za
INTRODUCTION
Welcome to Belle Lush!
Belle Lush offers premium, ready-to-drink alcoholic beverages through our website, www.bellelushclub.co.za.
By accessing our website, placing an order or purchasing our products, you agree to these Terms & Conditions and our associated policies.
These terms are governed by the laws of the Republic of South Africa, including, where applicable:
The Consumer Protection Act 68 of 2008 (CPA).
The Electronic Communications and Transactions Act 25 of 2002 (ECTA).
The Protection of Personal Information Act 4 of 2013 (POPIA).
Applicable national and provincial liquor legislation.
Nothing in these terms limits or excludes any consumer rights that cannot lawfully be restricted.
AGE RESTRICTIONS AND RESPONSIBLE ALCOHOL SALES
Belle Lush is committed to the responsible sale and consumption of alcoholic beverages.
Alcoholic beverages are strictly for sale to persons aged 18 years or older.
By accessing our online store and purchasing our products, you confirm that you are at least 18 years old.
Belle Lush and its authorised delivery partners may request valid identification, including a South African identity document, driver's licence or passport, to verify age.
Alcohol will not be delivered to anyone under the age of 18 or where legally required age verification cannot be completed.
Belle Lush reserves the right to refuse or cancel an order where we reasonably suspect that the purchase or delivery would contravene applicable liquor legislation.
Alcohol may not be purchased on behalf of minors.
Belle Lush encourages responsible consumption. Do not drink and drive.
NOT FOR SALE TO PERSONS UNDER THE AGE OF 18. DRINK RESPONSIBLY.
PRODUCTS AND PRICING
Belle Lush offers ready-to-drink alcoholic beverages in various flavours and pack sizes.
All prices are displayed in South African Rand (ZAR).
Prices include VAT where applicable and unless otherwise indicated.
Delivery charges, if applicable, will be displayed before checkout.
Product availability is subject to stock levels.
We reserve the right to correct genuine pricing or product-description errors. Where an error affects an order, we will notify the customer and provide lawful options, including cancellation and a refund where appropriate.
Product images are for illustrative purposes. Packaging may differ slightly from the images displayed.
ORDERS AND PAYMENT
Orders may be placed through www.bellelushclub.co.za.
Customers are responsible for providing accurate contact, billing and delivery information.
Orders are subject to stock availability, successful payment, age verification and applicable liquor licensing requirements.
Payments are processed through the secure payment methods available at checkout.
Belle Lush does not intentionally store complete customer payment-card details on its own systems.
An order confirmation will be sent to the email address provided by the customer.
Customers will have the opportunity to review and correct their order details before completing checkout.
PRIVACY POLICY
Our Commitment to Privacy
Belle Lush respects your privacy and is committed to protecting personal information in accordance with POPIA.
This Privacy Policy explains how we collect, use, store, disclose and protect customer information.
Depending on your interaction with our website, we may collect:
Full name.
Email address.
Contact number.
Billing and delivery addresses.
Order and purchase history.
Information necessary for age verification.
Customer enquiries and correspondence.
Website usage information and cookies.
Payment transaction references and status information.
How We Use Your Information
We process personal information for lawful purposes including:
Processing and fulfilling orders.
Arranging deliveries.
Confirming customer identity and age where required.
Communicating order confirmations and updates.
Processing returns and refunds.
Providing customer support.
Maintaining legally required business and transaction records.
Improving website functionality and customer experience.
Sending promotional communications where permitted by law.
Marketing Communications
Belle Lush may communicate promotions, new product launches and exclusive offers through email, SMS or WhatsApp where the recipient has consented or where otherwise permitted under applicable direct-marketing laws.
Customers may unsubscribe or opt out of direct marketing at any time.
We will not treat acceptance of the website's Terms & Conditions as automatic consent to receive marketing.
Sharing Personal Information
Belle Lush may share necessary personal information with trusted service providers, including:
Payment processing providers.
Delivery and courier companies.
E-commerce and website hosting providers, including B12 and Ecwid.
Technology and customer-support providers.
Regulatory authorities where required by law.
Information will be shared only where there is a lawful basis and appropriate safeguards.
We do not sell customer personal information to third-party advertisers.
Data Security
Belle Lush takes reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
No online system can be guaranteed completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by applicable law.
Cookies
Our website may use cookies and similar technologies to support shopping-cart functionality, remember preferences, analyse website traffic and improve the shopping experience.
Where required by law, consent will be obtained for applicable cookies.
Customers may manage cookies through their browser or available website consent settings.
International Data Processing
Some website, payment or e-commerce service providers may process or store information outside South Africa.
Where this occurs, Belle Lush will ensure that applicable POPIA requirements for cross-border transfers are met.
Your Privacy Rights
Subject to applicable law, customers may:
Request confirmation of whether we hold their personal information.
Request access to their personal information.
Request correction or deletion of inaccurate or unlawfully retained information.
Object to certain processing activities.
Withdraw consent where consent is the basis for processing.
Opt out of direct marketing.
Lodge a complaint with the Information Regulator of South Africa.
DELIVERY POLICY
Delivery Areas
Belle Lush offers delivery to eligible locations within South Africa, subject to courier availability and applicable liquor laws.
We reserve the right not to accept orders for delivery to locations where lawful delivery cannot be arranged.
Delivery Fees
Orders exceeding R250 qualify for free standard delivery, subject to the delivery areas and conditions displayed at checkout.
Orders of R250 or less will incur the delivery fee displayed at checkout.
Any additional charges for special delivery arrangements will be communicated before the order is finalised.
Delivery Timeframes
Our proposed standard delivery timeframes are:
Major metropolitan areas: approximately 2–5 business days.
Regional and outlying areas: approximately 3–7 business days.
These are estimates and must be confirmed against Belle Lush's courier service levels before publication.
Business days exclude weekends and South African public holidays.
Customers will be informed of material delays. Statutory delivery rights remain applicable.
Delivery Requirements
Alcoholic beverages must be received by an adult aged 18 or older.
Valid identification may be requested upon delivery.
Delivery will not be completed where age verification is refused or unsuccessful.
Deliveries must comply with applicable liquor trading and delivery restrictions.
Failed Deliveries
Where a delivery fails because the customer supplied incorrect information or no eligible recipient was available, Belle Lush may arrange a further delivery attempt.
Reasonable additional delivery costs may apply where legally permissible and disclosed to the customer.
Damaged Deliveries
If an order arrives damaged, leaking or visibly compromised, customers should contact Belle Lush as soon as reasonably possible, preferably within 48 hours.
Please provide:
Your order number.
A description of the issue.
Photographs of the damaged product and packaging, where available.
The 48-hour reporting request assists with courier claims and does not limit statutory consumer rights.
Where products arrive damaged, defective or incorrect, Belle Lush will provide an appropriate replacement or refund in accordance with applicable consumer law.
CANCELLATION POLICY
Cancellation Before Dispatch
Customers may request cancellation of an order before it has been dispatched by contacting our customer service team.
Where the order has not yet been dispatched, Belle Lush will ordinarily cancel it and arrange a refund.
Cancellation After Dispatch
If an order has already been dispatched, the customer may exercise applicable statutory cancellation or return rights.
Where section 44 of ECTA applies, customers may cancel an online goods transaction without giving a reason within seven days after receiving the goods.
The customer may be responsible for the direct cost of returning the products where permitted by law.
Cancellation by Belle Lush
Belle Lush may cancel an order where:
Products are unavailable.
Payment cannot be verified.
The order cannot lawfully be fulfilled.
Age verification requirements are not met.
The delivery address falls outside a legally serviceable area.
Any refund or lawful deduction will be determined in accordance with applicable legislation and the circumstances of the cancellation.
RETURNS AND REFUND POLICY
At Belle Lush, we want every order to arrive just as it should.
Change-of-Mind Returns
Where the statutory seven-day online cooling-off right applies, customers may cancel their purchase within seven days of receiving their goods.
Customers should keep products unopened, unused and in their original packaging where possible, to facilitate safe return.
The direct cost of returning goods following a change-of-mind cancellation may be borne by the customer, as permitted by law.
Incorrect, Damaged or Defective Products
Customers who receive incorrect, damaged, leaking or defective products should contact Belle Lush with their order number and details of the problem.
Where required under the Consumer Protection Act, customers will be entitled to the applicable remedies, including replacement or refund.
Return or collection costs for qualifying defective or incorrectly supplied goods will be borne by Belle Lush where required by law.
Opened Products
For product safety and hygiene reasons, Belle Lush does not ordinarily accept discretionary returns of opened or partially consumed alcoholic beverages.
This restriction does not apply where a product is defective, unsafe, incorrectly supplied or otherwise subject to a statutory right of return.
Refund Processing
Approved refunds will ordinarily be processed through the original payment method.
Where a refund is due under ECTA's seven-day cooling-off provisions, it will be made within the statutory 30-day period following cancellation.
For other approved refunds, Belle Lush aims to process payment within 7–10 business days after the refund has been confirmed, subject to the applicable law and payment provider processing times.
How to Request a Return
Please contact:
Email: info@bellelushclub.co.za
Website: www.bellelushclub.co.za
Include your order number, contact details, and reason for the return.